Super nice folks, graciously worked with me when I had to reschedule several times. Josh did a great job on the carpet and on the microfiber recliner - we were very happy with the results, even though (as he warned us) some spots came back due to the age of the spots and the carpet, which we expected. The only negatives (minimal) I have is that most of the carpet stayed wet much longer than the 8-12 hours drying time he estimated, even with the fans going the whole time, and there was some areas of water runoff left on the tile area where he was working on the stairs after he left. All in all, very happy with Marshall and will use them again! Really good price too!